Responsible Gambling at Donbet Casino
1. Our Commitment to Responsible Gambling
We understand that gambling should always remain an enjoyable form of entertainment. When it stops being fun, something needs to change. That's why we've built our platform with player protection at its core.
Your wellbeing matters more than any wager you place with us. We provide comprehensive tools, clear information, and genuine support because we believe responsible gambling isn't just a regulatory requirement. It's the right way to operate. Our team works continuously to ensure you have everything you need to stay in control of your gambling activity.
2. Recognising Problem Gambling Signs
Sometimes the signs aren't obvious. Gambling can shift from entertainment to concern gradually, and recognising when this happens is the first step toward getting help.
We want you to be aware of behaviours that might indicate gambling is becoming problematic. If any of these feel familiar, please consider using our support tools or reaching out to a professional organisation.
- Spending more money or time gambling than you originally planned
- Chasing losses by placing larger bets to recover previous losses
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when trying to reduce gambling
- Gambling to escape problems or relieve feelings of anxiety or depression
- Lying to family members or friends about how much you gamble
- Neglecting work, family responsibilities, or personal relationships
- Feeling unable to stop even when you want to
- Experiencing financial difficulties directly related to gambling
3. Self-Assessment Tools and Awareness
Honest reflection can reveal patterns you might otherwise miss. We encourage all players to periodically ask themselves difficult questions about their gambling habits.
Consider the following questions carefully. Answer them honestly, without judgement. If you answer yes to several of these, it may be time to take a break or seek support.
- Do I gamble with money I cannot afford to lose?
- Has gambling ever caused arguments with people close to me?
- Do I feel the need to bet more to get the same excitement?
- Have I ever lied about how much time or money I spend gambling?
- Do I return to gambling to try and win back what I've lost?
- Has gambling ever made me feel depressed or anxious?
- Do I think about gambling when I should be focused on other things?
- Have I neglected important responsibilities because of gambling?
We also provide links to external self-assessment tools developed by professional organisations. These can offer deeper insight into your gambling behaviour.
4. Deposit Limits and Budget Management
Setting financial boundaries before you play is one of the most effective ways to maintain control. We make this process straightforward because we want you to use these tools.
Our platform offers several limit options you can configure directly from your account settings. Once set, these limits cannot be increased immediately. Any increase request requires a cooling-off period to protect you from impulsive decisions.
- Daily deposit limit restricts how much you can deposit within a 24-hour period
- Weekly deposit limit caps your total deposits over seven days
- Monthly deposit limit controls your maximum deposits across a calendar month
- Loss limits prevent you from losing more than a specified amount
- Wager limits control the total amount you can bet within set timeframes
Decreasing a limit takes effect immediately. This ensures you always have instant access to stronger protection when you need it.
5. Time Limits and Session Controls
Losing track of time happens easily during gameplay. Hours can pass without you realising. Our session control tools help you stay aware of how long you've been playing.
You can set maximum session durations that automatically log you out when reached. This forced break gives you space to reflect on whether you want to continue. We also display session timers so you always know exactly how long your current session has lasted. These small interventions make a real difference in maintaining healthy gambling habits.
6. Self-Exclusion Options
Sometimes the best decision is to step away completely. We respect that choice and provide multiple ways to exclude yourself from our platform.
Self-exclusion is a serious commitment we take seriously. During any exclusion period, we will close your account, return any withdrawable balance, and remove you from all marketing communications. You will not be able to open a new account during this time.
- 24-hour cooling-off period for a brief break from gambling
- 7-day self-exclusion for a short-term pause
- 30-day self-exclusion for a longer break
- 6-month self-exclusion for extended time away
- Permanent self-exclusion with no option to return
- GAMSTOP registration excludes you from all UKGC-licensed gambling sites for a minimum of six months
We strongly recommend GAMSTOP if you feel you need comprehensive protection across all UK-licensed operators. Registration is free and takes only a few minutes.
7. Reality Checks and Account Activity Alerts
Regular reminders during gameplay can help you stay grounded. Our reality check feature displays notifications at intervals you choose, showing how long you've been playing and your session results.
These prompts give you a moment to pause and decide whether to continue. You can set reality checks to appear every 15, 30, or 60 minutes. We also provide detailed account activity summaries accessible anytime, showing your deposits, withdrawals, and net results over various periods. This transparency helps you understand your gambling patterns clearly.
8. Protection of Minors and Underage Access Prevention
Gambling is strictly for adults. We operate a zero-tolerance policy regarding underage gambling and employ robust verification measures to prevent minors from accessing our platform.
Every account undergoes age verification as part of our Know Your Customer procedures. We use electronic verification systems and may request documentation to confirm your age and identity. Accounts cannot be used for real-money play until verification is complete. Parents and guardians should also consider using filtering software to prevent minors from accessing gambling websites. Tools such as Net Nanny, Gamblock, and Betfilter can block gambling content across devices used by children.
9. Support Organisations and Professional Help
You're not alone in this. Professional support organisations offer free, confidential help to anyone affected by problem gambling. We encourage you to reach out if you or someone you know needs assistance.
These organisations employ trained counsellors who understand gambling addiction. They can provide advice, therapy referrals, and practical support without judgement.
- GamCare offers free information, support, and counselling for problem gamblers. Helpline: 0808 8020 133. Available 24 hours a day, 7 days a week.
- Gambling Therapy provides free online support including forums, live chat, and email counselling for anyone affected by gambling.
- BeGambleAware offers advice and resources for problem gamblers and their families. Helpline: 0808 8020 133.
- National Gambling Helpline provides free, confidential support. Helpline: 0808 8020 133.
- Gamblers Anonymous runs free support groups across the UK for people who want to stop gambling.
- GAMSTOP allows self-exclusion from all UKGC-licensed online gambling companies.
Reaching out takes courage. These services exist specifically to help people in your situation.
10. How to Contact Our Responsible Gambling Team
We're here whenever you need us. Our dedicated responsible gambling team can assist with setting limits, activating self-exclusion, or simply answering questions about the tools available to you.
You can reach our team through the live chat function on our website or through the contact options in your account settings. We respond to all responsible gambling enquiries as a priority. No question is too small, and no concern is insignificant. If you're worried about your gambling or just want to understand your options better, please get in touch. We'd rather you asked than struggled alone.
Donbet Casino is committed to promoting responsible gambling in accordance with UK Gambling Commission regulations. We are registered in Curaçao under license 8048/JAZ. Gambling should be enjoyable entertainment, never a source of financial or emotional distress. If gambling stops being fun, please use the tools and resources described on this page. You must be 18 or older to use our platform. Please gamble responsibly.